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Privacy notice

Last updated: October 2026

At Replenished Soul Biblical Counselling, we know that what you share with us is personal. This notice explains, in plain words, what information we collect, why we need it and how we keep it safe.

Who we are

Replenished Soul Biblical Counselling is responsible for the information you give us. You can contact us at info@replenishedsoul.com.

What we collect

When you fill in our enquiry form, we collect:

• your first name and email address
• your phone number, if you choose to give it
• what you are struggling with, and anything else you choose to tell us

If you go ahead with counselling, we keep notes from our sessions, so we can review previous sessions and see how you are progressing.

Some of this, such as information about your mental health and your faith, is especially sensitive. We treat it with extra care.

When you visit our website

When you visit our website, our hosting provider, Spaceship, automatically records basic technical information, such as your IP address and browser type. We need this to keep the website running and secure. We do not use cookies.

Why we use it

• to reply to your enquiry
• to arrange your first consultation
• to provide counselling sessions, if you decide to go ahead

We only use the information you give us because you have given us clear permission to do so, by ticking the box on our form. We will never use it for marketing, and we will never sell it.

Who can see it

Only your counsellor at Replenished Soul. We do not share your information with anyone else, except:

• if we believe you or someone else is at serious risk of harm, when we may need to contact emergency services or your GP to keep people safe
• if the law requires us to

Our website and email are provided by Spaceship Inc., a company based outside the UK, which stores the information securely on our behalf.

How long we keep it

If you do not go ahead with counselling, we delete your information within 12 months. If you do, we keep your information for 5 years after counselling ends, and then delete it securely.

Your rights

At any time, you can:

• ask to see the information we hold about you
• ask us to correct anything that is wrong
• change your mind about the permission you gave us, and ask us to delete your information
• ask for a copy of your information to be sent to you or someone else

Just email info@replenishedsoul.com. There is no charge.

If you are unhappy

Please tell us first and we will do our best to put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.